Privacy Policy
This Privacy Policy explains how Melodex (“we”, “us”, “our”) collects, uses, stores, and protects personal information in connection with our website, communications, and services (“Services”). We aim to keep this policy clear and practical while describing how data may be handled in real projects.
1. Information We Collect
We may collect information you provide directly, including your name, business name, email address, phone number, billing details (as necessary for invoicing), and project details such as creative references, brand guidelines, production notes, and messaging you send us.
We may also collect technical data when you interact with our website, such as device type, browser information, general usage analytics, and approximate location inferred from IP address. This helps us maintain performance and security.
2. How We Use Information
We use information to: (a) respond to inquiries, (b) deliver and manage services, (c) provide project updates, (d) process payments and invoices, (e) improve our workflow and service quality, (f) comply with legal obligations, and (g) protect against fraud or abuse.
3. Project Content and Confidentiality
Project communications, drafts, and deliverables may include sensitive business information (launch timing, product details, internal materials). We treat client data with care and share it only as needed to perform the Services. If you require strict confidentiality, you may request a separate NDA before you share sensitive information.
4. Legal Bases for Processing
Depending on your jurisdiction, we may process personal data based on: performing a contract (delivering Services), legitimate interests (running and securing our business), consent (when you opt in to communications), and compliance with legal obligations (accounting, tax, dispute handling).
5. Sharing of Information
We do not sell your personal information. We may share data with service providers when necessary to operate the business—for example, payment processors, invoicing tools, file delivery/storage services, analytics, or professional advisors. Providers are expected to handle data responsibly and only for the purposes we require.
We may disclose information if required by law, legal process, or to protect rights, safety, and security.
6. Cookies and Analytics
Our site may use cookies or similar technologies to remember preferences and measure site performance. You can often control cookies through your browser settings. Disabling cookies may reduce certain functionality.
7. Data Retention
We retain information as long as needed to deliver Services, maintain business records, comply with legal obligations, resolve disputes, and enforce agreements. Project files and communications may be retained for reference and support. If you want older project data removed, contact us; we will consider requests where feasible and lawful.
8. Security
We use reasonable administrative and technical safeguards to protect personal information against unauthorized access, loss, misuse, or alteration. No method of transmission or storage is 100% secure; however, we take practical steps to reduce risk and handle data responsibly.
9. Your Rights
Depending on your location, you may have rights to access, correct, delete, or restrict processing of your personal data, and to object to certain processing or request portability. You may also withdraw consent where processing is based on consent. We may need to verify your identity before acting on certain requests.
10. International Data Transfers
If you access our Services from outside the United States, your information may be processed in locations where we and our service providers operate. We take steps to ensure appropriate protections where required by applicable law.
11. Children’s Privacy
Our Services are not intended for children, and we do not knowingly collect personal information from children. If you believe a child has provided personal information, contact us so we can address it.
12. Changes to This Policy
We may update this Privacy Policy occasionally. The “Last updated” date indicates the current version. Updates apply going forward and do not retroactively reduce protections without notice where required.
Contact
Email: create@melodex-sound.com
Address: 1502 Westen St, Bowling Green, KY 42104
Phone: +1 606 214 8377